How to apply for a refund

In order to claim a refund, you must provide a travel guarantee form with receipts (by post or at AtB's service center) within one month after the event.

Travel Guarantee form

• Travel guarantee form for taxi (pdf) (303KB). Remember to admit the original taxi receipt.
• Travel guarantee form for car allowance (pdf) (332KB). Note that AtB only reimburses travel allowance at the state's current rates. Passenger surcharge, toll fee, parking, ferry etc. are not refundable. If there are more passengers in the same vehicle, only drivers may submit an application for reimbursement of driving allowance
• Electronic travel guarantee form. The form is in Norwegian only.

The forms are also available at AtB service center.

The right to compensation will lapse if you provide incorrect information.

We will reply to your inquiry as soon as possible and no later than one month after we have received it.